Lounge by Nature — Master Service Agreement & All Policies

PLEASE READ CAREFULLY. THIS IS A LEGALLY BINDING AGREEMENT.

By placing a booking, you (“Client”) enter a legal agreement with Lounge by Nature, operated by Kaskata Key Operations Ltd. (“Company,” “we,” “us,” “our”).
If you do not agree to these terms, do not proceed with your booking.

By completing your booking, you confirm that you have read, understood, and agree to be bound by this Agreement with the details below (1-17).


1. Nature of Service — Equipment Rental

Your booking is a temporary rental of lounge equipment, furniture, décor, and accessories for the reserved date and time.

Delivery, setup, styling, and takedown are provided complimentary as part of the rental.

All equipment and items remain the sole property of the Company at all times.

2. Food & Beverages

Only food and beverage items purchased through the Company will be provided.

If you want any additional items, you must bring them yourself.

The Company is not responsible for:

  • Outside food safety or handling

  • Alcohol service, consumption, or permitting

  • Storage or temperature control of outside items

3. Cancellations & Refunds

Free Cancellation
Cancel 24+ hours before your booking for a full refund.

Late Cancellation
Cancel within 24 hours of your booking and you will receive no refund.

No‑shows are treated as late cancellations.

4. Weather & Rescheduling Policy

All bookings are outdoors and weather‑dependent.

In the event of severe or unsafe weather (including heavy rain, high winds, or extreme conditions)

  • Refunds will not be issued

  • You may request to reschedule to a new available date

⚠️ Rescheduling requests must be made at least 12 hours before your booking start time.

Light rain, overcast skies, or cool temperatures do not qualify.

5. Non-Refundable Booking Fee

All bookings are subject to a non-refundable booking fee of $50.

6. Laws, Bylaws & Public Space Rules

You and your guests must comply with all applicable federal, provincial, and municipal laws, park regulations, and public‑space bylaws.

You are solely responsible for:

  • Lawful conduct in public spaces

  • Alcohol compliance and permitting

  • Noise restrictions

  • Fire regulations

  • Waste disposal rules

If your planned activities require a permit, license, or authorization, you must obtain it yourself.

The Company is not responsible for fines, penalties, enforcement actions, or event shutdowns resulting from your activities.

7. Pets & Animals

Pets are permitted only where allowed by local rules.

You are fully responsible for:

  • Pet supervision and control

  • Cleaning up after pets

  • Any injury, damage, or disruption caused by pets

8. Assumption of Risk

You understand this experience occurs outdoors in public and natural environments.

You voluntarily assume all risks, including but not limited to:

  • Uneven or natural terrain

  • Weather and environmental conditions

  • Fire features and heated equipment

  • Use of rental furniture and décor

  • Interaction with the public

Participation is entirely at your own risk.

9. Release & Waiver of Liability

To the fullest extent permitted by law, you release and hold harmless the Company and its owners, employees, contractors, and agents from any and all claims arising from:

  • Personal injury or illness

  • Allergic reactions

  • Property damage

  • Lost, stolen, or damaged personal belongings

  • Incidents occurring before, during, or after the booking

10. Responsibility for Guests

You are fully responsible for:

  • All members of your party

  • Guest conduct and safety

  • Supervising children

  • Preventing misuse of equipment

Any damage caused by you or your guests is your responsibility.

11. Equipment Care, Loss & Damage

All rented items must be treated with reasonable care.

You agree to pay for:

  • Damage beyond normal wear

  • Missing or stolen items

  • Excessive cleaning

  • Repair or replacement costs

Charges may be applied to the payment method on file.

12. Proper Use

Equipment must be used safely and only as intended.

The Company is not responsible for injury or damage caused by:

  • Misuse or rough handling

  • Moving setup without permission

  • Unsafe conditions created by guests

13. Indemnification

You agree to fully indemnify and hold harmless the Company from any claims, damages, fines, costs, or legal actions arising from:

  • Your booking

  • Your guests

  • Your pets

  • Your activities in public spaces

  • Your breach of laws or regulations

14. Limitation of Liability

To the maximum extent permitted by law:

The Company shall not be liable for any indirect, incidental, special, or consequential damages.

Total liability shall not exceed the amount paid for your booking.

Your sole remedy for dissatisfaction is to discontinue use of the service.

15. Dispute Resolution & Legal Waivers

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

You agree that:

  • Any dispute shall first be addressed through good‑faith negotiation

  • If unresolved, disputes shall be resolved through binding arbitration

  • You waive the right to bring claims in court (except where prohibited by law)

  • You waive the right to a jury trial

  • You waive the right to participate in class actions or group proceedings

Arbitration shall be conducted in British Columbia under applicable arbitration rules.

16. Governing Law

This Agreement is governed by the laws of the Province of British Columbia and the applicable laws of Canada.

17. Severability

If any provision is found unenforceable, the remaining provisions remain in effect.