Lounge by Nature — Master Service Agreement & All Policies
PLEASE READ CAREFULLY. THIS IS A LEGALLY BINDING AGREEMENT.
By placing a booking, you (“Client”) enter a legal agreement with Lounge by Nature, operated by Kaskata Key Operations Ltd. (“Company,” “we,” “us,” “our”).
If you do not agree to these terms, do not proceed with your booking.
By completing your booking, you confirm that you have read, understood, and agree to be bound by this Agreement with the details below (1-17).
1. Nature of Service — Equipment Rental
Your booking is a temporary rental of lounge equipment, furniture, décor, and accessories for the reserved date and time.
Delivery, setup, styling, and takedown are provided complimentary as part of the rental.
All equipment and items remain the sole property of the Company at all times.
2. Food & Beverages
Only food and beverage items purchased through the Company will be provided.
If you want any additional items, you must bring them yourself.
The Company is not responsible for:
Outside food safety or handling
Alcohol service, consumption, or permitting
Storage or temperature control of outside items
3. Cancellations & Refunds
Free Cancellation
Cancel 24+ hours before your booking for a full refund.
Late Cancellation
Cancel within 24 hours of your booking and you will receive no refund.
No‑shows are treated as late cancellations.
4. Weather & Rescheduling Policy
All bookings are outdoors and weather‑dependent.
In the event of severe or unsafe weather (including heavy rain, high winds, or extreme conditions)
Refunds will not be issued
You may request to reschedule to a new available date
⚠️ Rescheduling requests must be made at least 12 hours before your booking start time.
Light rain, overcast skies, or cool temperatures do not qualify.
5. Non-Refundable Booking Fee
All bookings are subject to a non-refundable booking fee of $50.
6. Laws, Bylaws & Public Space Rules
You and your guests must comply with all applicable federal, provincial, and municipal laws, park regulations, and public‑space bylaws.
You are solely responsible for:
Lawful conduct in public spaces
Alcohol compliance and permitting
Noise restrictions
Fire regulations
Waste disposal rules
If your planned activities require a permit, license, or authorization, you must obtain it yourself.
The Company is not responsible for fines, penalties, enforcement actions, or event shutdowns resulting from your activities.
7. Pets & Animals
Pets are permitted only where allowed by local rules.
You are fully responsible for:
Pet supervision and control
Cleaning up after pets
Any injury, damage, or disruption caused by pets
8. Assumption of Risk
You understand this experience occurs outdoors in public and natural environments.
You voluntarily assume all risks, including but not limited to:
Uneven or natural terrain
Weather and environmental conditions
Fire features and heated equipment
Use of rental furniture and décor
Interaction with the public
Participation is entirely at your own risk.
9. Release & Waiver of Liability
To the fullest extent permitted by law, you release and hold harmless the Company and its owners, employees, contractors, and agents from any and all claims arising from:
Personal injury or illness
Allergic reactions
Property damage
Lost, stolen, or damaged personal belongings
Incidents occurring before, during, or after the booking
10. Responsibility for Guests
You are fully responsible for:
All members of your party
Guest conduct and safety
Supervising children
Preventing misuse of equipment
Any damage caused by you or your guests is your responsibility.
11. Equipment Care, Loss & Damage
All rented items must be treated with reasonable care.
You agree to pay for:
Damage beyond normal wear
Missing or stolen items
Excessive cleaning
Repair or replacement costs
Charges may be applied to the payment method on file.
12. Proper Use
Equipment must be used safely and only as intended.
The Company is not responsible for injury or damage caused by:
Misuse or rough handling
Moving setup without permission
Unsafe conditions created by guests
13. Indemnification
You agree to fully indemnify and hold harmless the Company from any claims, damages, fines, costs, or legal actions arising from:
Your booking
Your guests
Your pets
Your activities in public spaces
Your breach of laws or regulations
14. Limitation of Liability
To the maximum extent permitted by law:
The Company shall not be liable for any indirect, incidental, special, or consequential damages.
Total liability shall not exceed the amount paid for your booking.
Your sole remedy for dissatisfaction is to discontinue use of the service.
15. Dispute Resolution & Legal Waivers
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.
You agree that:
Any dispute shall first be addressed through good‑faith negotiation
If unresolved, disputes shall be resolved through binding arbitration
You waive the right to bring claims in court (except where prohibited by law)
You waive the right to a jury trial
You waive the right to participate in class actions or group proceedings
Arbitration shall be conducted in British Columbia under applicable arbitration rules.
16. Governing Law
This Agreement is governed by the laws of the Province of British Columbia and the applicable laws of Canada.
17. Severability
If any provision is found unenforceable, the remaining provisions remain in effect.
